Here's what people have to say about us!

Don't listen to us, please read through a few of Keyboard Concepts customer letters and testimonials.

We want to extend a huge “THANK YOU” from the bottom of our hearts to you and the Keyboard Concepts team for doing such an amazing thing this weekend for our wish kid, Abigail. You were absolutely amazing to work with and as you can see from the photos below, Abigail was beyond thrilled when her one true wish to have a baby grand piano was granted on Saturday.
You were instrumental in making this wish a reality and have changed the life of this your girl forever.
On behalf of Abigail, her family, and the entire Make-A-Wish Greater Los Angeles community,
You are truly part of the Make-A-Wish family and we are lucky for it!

All our best wishes to you,
The Make-A-Wish Greater Los Angeles team

Hi Dennis,

I just received the $2,000 check you sent for my piano. I want to thank you so much for the whole experience. I found you to be the professional, honest, fair and trustworthy person that I was told you were by the person who recommended you. You and your staff made the whole experience easy and
pleasant. My living room (without the piano) is now ready for my parents should they need to move in on a moments notice. I thank you again for your
great service.

Warmest Regards,

Mr. Hagerty,

I had the very lovely, exciting experience of buying a Schimmel at the Agoura Hills Keyboard Concepts facility.

I have wanted a Schimmel for thirty plus years and Dawn’s wonderful manner and expertise made the purchase that much more satisfying. Her customer service was outstanding. I bought the 182DE “quilted maple” grand and it has brought much joy to my life.

Please accept this unsolicited voice of the customer as a high recommendation of the quality and management of the store.

Vita Franco

Good Morning Lili and Dennis!

Sorry for the late acknowledgment, but I did receive the check you sent us for selling the piano, so I wanted to thank both of you for making a potentially difficult project so seamless and easy for me. Furthermore, I was pleasantly surprised at how quickly you guys were able to sell it. While we did put a lot of money into that piano, we didn’t use it for long and it’s better that were not spending more money to keep it in storage.

Thank you again, I really appreciate your help and quick turnaround.

We have more pianos in storage that we may decide to consign in the future, so I’ll definitely keep your information close by if and/or when the time comes.

To the fine management and sales personnel of Keyboard Concepts,

I wish to express my sincere appreciation and gratitude for your fine assistance that enabled me to purchase my two Bosendorfer pianos. Both pianos are excellent in the touch, sound, and accuracy of pitch. All of my harmonies and melodies are easy to distinguish. I plan to record on each piano the compositions that I compose. I am so happy that Keyboard Concepts had these pianos available.

I continually recommend Keyboard Concepts to many people. I am impressed with the integrity, knowledge, and honesty of all personnel. I wish to thank everyone for their fine cooperation.

Most sincerely,
Anita Hulse

Thank you note received from Grammy Award Winning, classical pianist, Andre Watts

“The Yamaha CLP-308 (Clavinova) is fabulous! A total joy.”
– Andre Watts

Dear Jeff and Lili,

Certainly the committee will send you the official thank you letter and receipt, but I want to personally tell you how much I appreciate your support. I’ve been teaching now for almost 40 years. It is hard to imagine how my early students learned!!!! t is also quite clear to me now how vital music education is for our children and even beyond them for our humanity. I heard music described as a vitamin pill for the soul and I couldn’t agree more. Another thing of which I am certain…we cannot tackle the job of music education alone. We rely on the collegiality of one another and on you, and you have always been there for us. Hilary Clinton had no clue what a profound statement she was making when she uttered her “it takes a village” comment. Thank you for being part of that village. It makes me feel great to know you and I admire the dedication you have shown. Bravo!!!!

With appreciation,
Nancy Arnold

What a Happy Kid!!!

Thanks for all your help in making this amazing gift happen. Alberto’s Mom says she can’t keep him away from it and his playing is improving by leaps and bounds.

Thanks again for a lifetime of enjoyment! Once again, I am proud to be a part of the Keyboard Concepts family!

Alexis H.

Wow! Thank you so very much for such a great opportunity. Our Holiday piano recital was such a great success, and you are such a huge part of that. We will be holding our recitals there from now on. Thank you so much Dawn,

Brittany Gilley

I have been looking forward to getting a Yamaha Disklavier for several years. Our old piano was promised to our oldest daughter as soon as they got into a home and had room for it. That finally happened and it was time to go get our new piano. Joe Toscano walked us through all the options and made the experience so enjoyable. He even arranged to the delivery crew to dimantal and secure our old piano for transport to my daughters new home. Now, not only are we enjoying our new Yahama Disklavier but our granddaughters are learning to play the piano on the piano that their mother learned on. Thanks Joe and the Keyboard Concepts crew in Fountain Valley. We couldn’t be happier.
Lynn K.
Hi Dawn!

Thanks so much for sending the photo!!! I absolutely LOVE this piano :). I came into the store the other day when you weren’t there..bought the caster cups, and some music books. We needed to raise the piano just slightly as the pedals were pressing into my carpet. Now its just perfect! Its fits beautifully into my living room and I couldn’t be happier. The sound is amazing! It was a little sad to see my old spinet being hauled off, but I got over it pretty quickly…ha!

Thank you so much again for your knowledge and expertise, and for making the whole experience just wonderful!

CHOC Children’s Foundation
455 South Main Street
Orange, CA 92868

Dear Keyboard Concepts:

Thank you for your commitment to this year’s CHOC Follies. Whether this is your first time as a sponsor or you have been supporting us for years, please know that you are important to the children of CHOC. Our ability to respond to the needs of our young patients is made possible because of you. We are proud to announce that with your help, this year’s Follies raised over $500,000.

Year after year, friends like you play an instrumental role in the hospital’s ability to uphold the standard of excellence in pediatric care and research. Through your continued benevolence and support, we can continue to nurture, advance and protect the health and well-being of children.

Lois Augustine
Director, Community Relations
CHOC Children’s Foundation

Dear Mr. Hagerty:

I would like to take this opportunity to commend Jeff Falgein. My wife and I recently purchased a Yamaha Grand Piano with the Disklavier system. Jeff personally took time and interest in explaining all about the piano, I am a musician with ten years of classical piano lessons behind me. I am head over heels in love with the Yamaha piano. Jeff’s knowledge of this piano and of music in general made the sale of the piano a gratifying experience. Many friends have remarked on the beautiful sound and appearance of my Yamaha. I will happily recommend Jeff and Keyboard Concepts to anyone who wants to purchase a new piano.

Very truly yours,
William F. Brown

Dear Joe-

Dick and I would like to express our sincere thanks for all your help in our recent purchase of the Steinway “M” Grand piano. It is wonderful! We have been enjoying it so very much. It has such a beautiful tone, and is just the right size for our living room. It was refinished beautifully. We are thrilled to be able to own such a fabulous instrument.

Thank you so much Joe, for all your help. You were so knowledgeable and patient, and willing to answer questions. It made the whole decision process much easier. You obviously know your subject, having been in the piano industry for so many years. It was a pleasure meeting you and working with you.

The moving out of our old piano and in of the new was done flawlessly. The movers were extremely careful, and there was not one thing that was a problem. Our thanks to them for a job well done.

I have been enjoying catching up on my practicing, and playing repertoire that I have not touched for a long time. It is such a pleasure to do so on this wonderful Steinway. I look forward to many hours of enjoyment.

We received the documents today from Lili Grandmain concerning the pianos history. It is fascinating! Thanks so much for your prompt action to our request.

Again, our heartfelt thanks. We wish you all the best.

Lily May and Dick Taylor

Hi Dennis,

The Bosendorfer (New Bosendorfer 170 Louis XV) piano has been delivered to my home in excellent condition. This piano not only reflects supreme craftsmanship, but also comes with her distinctive rich sound. Both me and my wife are very thankful for your generous offer and support. The purchase process of this finest piano from you will always remain as the most beautiful memory in our life and I will let all my friends know.

Both me and wife are looking forward to your next visit.

Best regards,

Dear Gus,

I just wanted to wish you and yours the very happiest of the holidays and best wishes in the New Year.

I’d like to thank you again for your wonderful guidance this time last year when we picked out the YAMAHA Clavinova 305 that you sold us last Christmas. We’ll always appreciate the time you spent with us—even after hours—to show us all of our options and what you thought would work best for us.

Listening to our needs, you were right on the money with the Clavinova you suggested for us. Hardly a day goes by that I do not enjoy playing it. It is astonishing.

If you ever have occasion to need a referral of a happy customer, please do not hesitate to pass on my name!

Again, thanks for all the joy.

Sam Green
Burbank, CA

Dear Dawn,

I am thrilled with my new Yamaha upright piano! A few months ago, due to lack of space, we were forced to give up our beautiful heirloom Steinway baby grand. It left a hole in my heart – which has now been filled with our new instrument. The touch is perfect and the tone is full and resonant. The finish is a warm brown with a lovely sheen. I can hardly walk through the living room without stopping to admire the piano and to play my favorite pieces: Chopin, Bach, Beethoven, Schumann, Mendelssohn, Mozart, Liszt, Schubert, Grieg, hymns, folk songs – even scales, arpeggios and exercises. They all sound wonderful! My life is complete now, thanks to you and your excellent knowledge and insights.

I am looking forward to the special event you are hosting next Sunday with two pianos which will raise funds for my favorite symphony.

With much gratitude,