Returns & Exchanges

Order Problems
We want you to be happy, so if you have a problem with an order, just pick up your phone, call us and we’ll fix it.

Shipping Damage
Manufacturers hate shipping damage. That’s why they over-engineer their cartons and the packing materials inside to prevent bad things from happening. If your purchase arrives and has been damaged in shipping, immediately contact a Keyboard Concepts Product Specialist at (833) 683-5099 We’ll take care of the claims process and tell you about replacement options.

Defective Product
It’s very rare, but sometimes a product arrives with a manufacturer defect. If this happens to you, here’s how we’ll make it right:

•    You can contact us at (833) 683-5099 to speak with a Keyboard Concepts Product Specialist.
•    Or, you can submit an online support request form and we’ll get back to you ASAP with assistance or to provide you with a return authorization (RA) number.

Once returned, if we determine your purchase became defective within 30 days of purchase, we’ll replace it and pay for the shipping costs (within the U.S.). Please be aware that oversize items may need to be repaired locally. Your Keyboard Concepts Product Specialist will help you locate a nearby service center.

30-Day Return Policy on New Yamaha Digital pianos
It doesn’t matter why; we’re happy to let you return it for a full refund of the purchase price, an in-house credit, or exchange for another product as long as you contact us within 30 days from the original shipping date.

Buyer is responsible for shipping charges on returns, if the item was shipped for free, buyer must pay return delivery charge by means of deduction from credit or refund.

Acoustic piano, Exchange, Return and Refund Policy
All Acoustic piano sales are final, including Disklavier, silent, and Trans-acoustic models. Exchanges are permitted within seven (7) days of delivery date for any item of equal or greater price than the purchase price provided the item is returned in the same condition as received by customer. Moving and or Tuning cost are the responsibility of the buyer.

Non-returnable Items
•    Special order items
•    Software
•    Oversized/overweight items
•    Discontinued products, closeouts, and used products
•    Personal items (earphones) or any other product where hygiene is a concern

How To Make A Return
Please follow these steps to make sure your exchange or credit is processed quickly and without any return adjustments:
1.    Call a Keyboard Concepts Product Specialist at (833) 683-5099, ext 2 for a Return Authorization (RA) number.
2.    Write the RA number on the shipping label (not on product box).
3.    We require that the returned item come back to us within 30 days of the issuing of the return authorization, in the same condition as it was received, including all accessories, documentation and packaging materials. Returned product that shows wear or abuse will either be refused or subject to a minimum 20% restocking fee.
4.    If we sent your purchase to you in a double-box, please return it double-boxed.
5.    Please seal the box with clear packing tape, do not use duct or masking tape.
6.    Be sure to use a shipping method that gives you a tracking number. FedEx or UPS are great choices for a reliable, trackable return.
7.    Because we can’t be responsible for what happens during shipping, insure your return package so you’re covered if any damage occurs or the shipment is lost.

Please fill out the shipping label like this:
Keyboard Concepts Inc
RA #
5539 Van Nuys Blvd
Sherman Oaks, Ca 91401

We’ll begin processing your return as soon as it arrives. Refunds will be issued in the same method of payment as the original. Typically, expect 5 to 10 business days for the credit to be applied to your credit card. If you have any questions call (833) 683-5099, ext 2 and speak with a Keyboard Concepts Product Specialist.