“I am a piano teacher in Pasadena and recently needed to purchase a baby grand. I visited your store with two friends and we had the great pleasure of being assisted by Adam Chester. What a fabulously delightful experience! By contrast, the day before, we looked at pianos at two other stores. The difference in Adam’s customer service and theirs was remarkable. Adam was not only very professional, he was also passionate about his work, efficient, funny, respectful and somehow knew exactly which piano was the best fit for my needs and budget. The next morning he arranged for the piano movers (who were excellent!) to take my old grand to its new home and to deliver and set up my beautiful Kawai. Same-day service. I couldn’t have been happier 🙂 I will certainly send anyone in the market for a piano to Keyboard Concepts, Sherman Oaks. All retail stores should have an Adam Chester. He’s definitely a keeper!”
~ Terri F., Pasadena